In fact, these bureaucratic speed bumps can be a barrier to even those familiar with the system. Imagine the difficulty that a client or their family may encounter if they are not able to see a situation for what it is or lack the knowledge and education to make an informed decision. The frustration would be unimaginable and the consequences, potentially, quite severe.
These situations have given rise to a role in health and community services that seeks to act as an intermediary on behalf of the client and their family as they interact with the health and community service industry. These essential and highly valued individuals are case managers.
Case management in the health and community services industry involves a case manager assessing the information available to a client and distilling that often complex information set down into easily understandable bits of information. Case managers also act as advocates for clients and their families as they work through complicated decisions of tremendous impact.
Case management is a collaborative effort that often involves a team of trained professionals working in concert with a case manager to assess a client’s health situations, determine the best path forward to meet the client’s goals, and working with the client and their family to determine the best financial option.
An effective case management process is essential for health and community services for a couple of reasons. First, the clients that health service case managers work with are of those in society who need help the most. These individuals, due to their background, socio-economic status, or their current health needs are typically not equipped or capable of fully understanding their options and their implications. These clients need an advocate who can translate the verbose and, frankly, confusing medical landscape.
Second, good case management is essential because no two client situations are the same. Each person brings their individual needs, goals, and resources to their specific situation and it takes a skilled community service case manager to accurately assess the situation and help a client in the way they need it most.
Third, solutions don’t often come quickly for these clients. Plans to achieve their goals often stretch into months or even years. Over time, details can be forgotten and the measured aspects of goals can be overlooked. A quality case management process in place ensures that these important details aren’t overlooked. As with most projects, the organization on the front end sets up success in the end.
The fundamental levels of effective case management can be broken out into four distinct categories: intake, needs assessment, service planning, and monitoring and evaluating. Case managers are responsible for overseeing each level carefully as each level builds on the previous.
Case managers are tasked with coordinating the collaborative efforts aimed toward the rehabilitation of a client. Case managers are skilled at juggling a variety of priorities simultaneously to ensure that the best and most appropriate medical care is administered. This role requires exceptional planning and organization to be successful.
Social workers in the community service field are responsible for helping clients achieve their social and personal life goals. These professionals advocate for their clients to make sure they are integrated into social and personal environments with the opportunities they are fully entitled to. Health care social workers are also responsible for ensuring that their clients are safe and secure in their environments. Much like case managers, this role requires a high degree of organization and planning.
Much work is required in the filed of human services and to accomplish this work, organizations that specialize in specific fields have flourished over the past decades. Broadly, human service organizations work for the better of the individual and society. These organizations often focus on very specific needs that they identify and have the resources to address. Human service organizations can be broadly broken down into three categories: non-profit organizations, government organizations, and private sector organizations.
Human service workers are trained, certified individuals who work to meet human needs and improve their client’s lives. These individuals help clients navigate addiction, family violence, alcoholism, intellectual disabilities, and many, many more situations. These individuals often find themselves working outside of an office environment and rather end up in residential settings with their clients.
At the end of the day, these professionals are driven to help others. Additionally, they must be in command of a diverse knowledge base. The understanding of how socio-economic factors, the culture in which they operate, and human development affect their clients is essential.
Human service work is a difficult yet rewarding occupation. These individuals must possess a wide range of skills to accomplish their goals. Some of these attributes include:
The diverse needs of the health and community services sector require a case management software that is efficient, responsive, and flexible. PlanStreet’s case management software excels in being adaptable to the specific needs of an organization.
Some of the features that set PlanStreet’s case management software apart include:
Additionally, the safety and security of client information should be at the top of the wishlist for any health and community service organization. PlanStreet has gone to great lengths to provide a safe secure platform for health service caseworkers to work with. The web-based software is HIPAA compliant and is updated regularly to address newly emerging threats. More and more health and community service work are moving into cloud-based products and these organizations deserve to operate with the faith that their client information is safe and secure.
PlanStreet has worked hard to provide a product that is as flexible as the case managers are required to be. It is the right tool to take health and community service organizations to the next level of care. Schedule an introductory call with us to find out more.