SERVICESWe offer implementation, configuration and personalization services for the enterprise customer
We offer implementation, configuration and personalization services for the enterprise customers across industries. Customers have an option to choose from basic to advanced services packages where our team not only configures and setup the application as per client’s business requirements. It is also seen as an opportunity for clients to optimize their project management business processes.
Our services team comprises of experienced project and program managers from a vast variety of industry backgrounds including Professional services, Higher Education, Healthcare, Retail & Commercial, construction, oil & gas and manufacturing.
Success Management is an essential feature of our deployment services. Each client has a success manager assigned who is responsible for successful implementation and ensures smooth transition to client’s internal team.
PlanStreet uses predefined Capability Maturity Model Integration (CMMI) Level 3 approved templates for incident and problem management whereby an end user can identify the priority of the problem. The proposed Support Service Management Model includes the following steps:
The Problem Identification step provides additional detail on the problem identification process. It is the first step taken to detect an incident, a known error, or to acknowledge a problem that may consist of any combination of these difficulties. This should describe how the solution will be monitored and how historical data will be viewed. The Monitoring Plan can provide in-depth information on the monitoring process.
The Problem Classification step defines how problems will be classified. This typically includes ratings for Severity and Urgency. Severity represents the direct or potential impact to a solution. Urgency serves as a way to prioritize efforts. PlanStreet practices include clearly mentioned priority setting as per different scenarios.
The Problem Resolution step provides additional detail on the problem resolution process. This description includes the process steps, roles and responsibilities in executing those steps, and the documentation required to report status.
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